Privacy Policy

1. Introduction

Intellibricks Inc. ("we," "our," "us") operates repfactor, an AI-powered sales coaching platform. This policy explains how we collect, use, disclose, and safeguard information. Services are for businesses, not personal or household use.

Applies to: (a) website visitors; (b) users who sign up or use repfactor; (c) customer data we process (call recordings, transcripts, CRM data). By using our services, you agree to our Terms of Service.

2. Information We Collect

We collect the following categories of information:

• Account information: Name, email address, company name, and password when you register.
• Usage information: IP address, browser type, device information, session data, and how you interact with our services.
• Customer data: Call recordings, transcripts, CRM data (deals, contacts), and other content you upload or sync via integrations (Zoom, HubSpot, Pipedrive, Salesforce, Zoho CRM, Calendly, Microsoft, Google, Slack, Discord, Dropbox, Dialpad, and Webex).
• Billing information: Payment details are processed by Stripe; we do not store full card numbers.
• Aggregated analytics: We use data from our systems (e.g., call counts, integration usage) to understand product health and performance. This is aggregated and used internally by platform administrators only.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Transcribe recordings (via Deepgram) and generate AI coaching insights (via Anthropic)
• Process payments (via Stripe) and manage subscriptions
• Authenticate users (via Supabase)
• Send service-related emails and optional weekly digests (via Resend)
• Analyze aggregated usage data (e.g., feature adoption, system performance) to improve the product and make informed business decisions. This data is aggregated and does not identify individual users beyond what is necessary for account management.
• Comply with legal obligations and enforce our terms

4. Data Storage and Security

Your data is stored using Supabase (database and file storage) and Stripe (billing). Data at rest is encrypted, and data in transit uses TLS. We implement access controls, security headers, and monitoring. However, no system is completely secure; we cannot guarantee immunity from unauthorized access or misuse.

5. Data Sharing and Disclosure

We do not sell your personal information. We may share information with:

• Service providers: Supabase, Stripe, Deepgram, Anthropic, Resend—each bound by contractual data protection obligations
• Integrations: When you connect Zoom, HubSpot, or other services, data flows per your authorization and their privacy policies
• Legal requirements: When required by law, court order, or to protect rights and safety
• Change of control: In connection with a merger, acquisition, or sale of assets

6. Data Retention

We retain your information for as long as your account is active or as needed to provide the service. You may request deletion of your account and data; we will delete within 30 days of a verified request, subject to legal retention requirements.

7. International Data Transfers

Our services are hosted in the United States. If you are in the European Economic Area, UK, or other regions, your data may be transferred to and processed in the US. We use appropriate safeguards (e.g., Standard Contractual Clauses) where required by law.

8. Your Rights

Depending on your location, you may have the right to: access, rectify, erase, restrict, object to processing, data portability, and lodge a complaint with a supervisory authority (GDPR); know, delete, and opt-out of sale (CCPA). You can export your data via Settings → Data & privacy → Export my data.

To exercise your rights, contact us at support@repfactor.com.

9. Third-Party Integrations

Our service integrates with Zoom, HubSpot, Pipedrive, Salesforce, Zoho CRM, Calendly, Microsoft 365, Google, Slack, Discord, Dropbox, Dialpad, and Webex. Your use of these integrations is subject to their respective privacy policies. We encourage you to review them.

10. Children's Privacy

Our services are not intended for individuals under 16. We do not knowingly collect personal information from children. If you believe we have collected such data, please contact us.

11. Cookies

We use essential cookies for authentication and session management (Supabase). For more information, see our Cookie Policy.

12. Updates and Contact

We may update this Privacy Policy from time to time. Material changes will be posted on this page with an updated "Last updated" date. Continued use of our services after changes constitutes acceptance.

Questions? Contact us at support@repfactor.com.