Terms of Service

1. Acceptance of Terms

By creating an account, accessing, or using repfactor ("Service"), you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, do not use the Service. If you use the Service on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

2. Description of Service

repfactor provides: automated transcription and analysis of sales calls; coaching insights; integrations with Zoom, HubSpot, Pipedrive, Salesforce, Zoho, Calendly, Microsoft, Google, Slack, Discord, Dropbox, Dialpad, Webex; manager dashboards; insights via Slack, Teams, Discord. We may modify, suspend, or discontinue any aspect at any time.

3. Eligibility

You must be at least 18 years of age and use the Service for lawful business purposes. You are responsible for ensuring your use complies with applicable laws.

4. Account and Registration

You must provide accurate, current, and complete information when registering. You are responsible for maintaining the security of your credentials and for all activities under your account. Notify us immediately of any unauthorized use.

Team creation requires a work email domain. Personal email addresses can join existing teams via invitation.

5. Free Trial

We offer a 14-day free trial to new users. No credit card is required to start. One trial per email or company domain. At the end of the trial, you must subscribe to a paid plan to continue. Data may be retained for up to 30 days after trial expiry, after which it may be deleted.

6. Subscription and Pricing

Subscription plans (monthly or annual) are billed per user (seat). Pricing is available on our website. We may change pricing with at least 30 days' notice; changes apply to renewals, not your current period.

7. Payment and Cancellation

Payment is processed via Stripe. Subscriptions auto-renew unless you cancel before the renewal date. Cancellation takes effect at the end of your current billing period. You may cancel through your account settings or by contacting support.

All subscription fees are non-refundable. If you cancel your plan midway through an active billing period, you will retain access until the end of that period, but no refund or credit will be issued for the unused portion. We do not provide prorated refunds for cancellations. This policy applies except where prohibited by law.

8. Acceptable Use

You agree not to:

• Use the Service for any illegal purpose or in violation of applicable laws
• Upload content without proper authorization or consent from all parties
• Reverse engineer, decompile, or extract source code from the Service
• Interfere with or disrupt the Service or its infrastructure
• Create multiple accounts to circumvent trial limitations
• Share credentials or allow unauthorized access

9. Recording Consent

You are solely responsible for complying with applicable recording consent laws (including one-party and two-party consent requirements) in your jurisdiction. You must inform all call participants that calls may be recorded and analyzed. We are not responsible for your failure to obtain proper consent.

10. Customer Data and License

You retain ownership of your content (recordings, data). By using the Service, you grant us a limited license to store, process, and analyze your content solely to provide the Service. We do not use your content to train AI models for purposes unrelated to providing the Service to you.

11. AI Disclaimer

AI-generated insights, recommendations, and analysis are provided for informational purposes. They should not be the sole basis for business decisions. We do not guarantee the accuracy, completeness, or reliability of AI-generated content.

12. Third-Party Integrations

The Service integrates with third-party services (e.g., Zoom, HubSpot, Salesforce). Your use of these integrations is subject to their terms and privacy policies. We are not responsible for their availability, accuracy, or functionality.

13. Intellectual Property

repfactor and the Service, including software, design, and content, are owned by Intellibricks Inc. and protected by intellectual property laws. You receive no ownership rights. You retain ownership of your content.

14. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. WE DO NOT GUARANTEE UNINTERRUPTED OR ERROR-FREE ACCESS.

15. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM. WE ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR LOSS OF PROFITS, DATA, OR BUSINESS OPPORTUNITIES.

16. Indemnification

You agree to indemnify and hold harmless Intellibricks Inc., its officers, directors, employees, and agents from any claims, damages, or expenses arising from your use of the Service, your content, or your violation of these Terms.

17. Termination

You may terminate your account at any time. We may suspend or terminate your account for violation of these Terms, non-payment, or at our discretion. Upon termination, you may export your data within 30 days; thereafter we may delete it. Provisions that by nature should survive (e.g., disclaimers, limitation of liability) will remain in effect.

18. Governing Law

These Terms are governed by the laws of the State of Delaware, without regard to conflict of law principles. Any disputes shall be resolved in the courts of Delaware.

19. Contact

Questions about these Terms? Contact us at support@repfactor.com or legal@repfactor.com.