Terms of Service

1. Acceptance of Terms

By creating an account, accessing, or using repfactor ("Service"), you agree to be bound by these Terms of Service ("Terms") and our Privacy Policy, which is incorporated by reference. If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

2. Description of Service

repfactor is operated by Intellibricks Inc. ("Company," "we," "us"). The Service provides AI-powered conversation intelligence for sales teams, including automated transcription and analysis of sales calls, AI-generated coaching insights, CRM integrations, and related productivity features. We may integrate with third-party meeting platforms, CRM systems, file storage, and communication tools as described in our product documentation. We reserve the right to modify, suspend, or discontinue any aspect of the Service at any time.

3. Eligibility

You must be at least 18 years old to use the Service. The Service is intended for lawful business use only. Your organization is responsible for ensuring compliance with all applicable laws and regulations in your jurisdiction.

4. Account Registration

You must provide accurate, current, and complete information when creating an account. You are responsible for safeguarding your credentials and for all activities under your account. You must notify us immediately of any unauthorized access or security breach. You may not create multiple accounts to circumvent plan limitations or Service restrictions.

5. Plans and Free Trial

The Service offers Free, Pro, and Business tiers. All new accounts receive a 14-day Pro trial at no cost and without requiring a credit card. One trial per email address or company domain. At the end of the trial, your account automatically transitions to the Free plan unless you subscribe to a paid plan. Free plan accounts are subject to usage limits and data retention as described in our product documentation.

6. Subscription and Pricing

Paid plans are billed monthly or annually on a per-seat basis. We may change pricing with a minimum of 30 days' written notice. Price changes apply only at your next renewal period. Downgrading to the Free plan retains your data; features are restored if you re-subscribe.

7. Payment and Cancellation

Payments are processed by a third-party payment processor. Subscriptions auto-renew unless cancelled before the renewal date. You may cancel at any time via Settings or by contacting support@repfactor.ai. Cancellation takes effect at the end of the current billing period. To the maximum extent permitted by applicable law, all subscription fees are non-refundable. Nothing in these Terms limits any statutory consumer rights you may have.

8. Acceptable Use

You agree not to: use the Service for any unlawful purpose; upload content without proper authorization or consent from all parties; reverse engineer, decompile, or extract source code from the Service; interfere with or disrupt the Service or its infrastructure; attempt to gain unauthorized access to any systems or accounts; transmit malware or harmful code; scrape or systematically extract data; create multiple accounts to circumvent limitations; or resell or sublicense access without our written consent. We reserve the right to investigate, suspend, or terminate accounts that violate these Terms and to cooperate with law enforcement as required.

9. Recording Consent and Compliance

You are solely responsible for complying with all applicable laws regarding the recording, monitoring, and analysis of communications, including one-party and two-party consent laws, ECPA (US), GDPR (EEA), and PIPEDA (Canada). You must inform all call participants that calls may be recorded, transcribed, and analyzed, and you must obtain all required consents before recording. The Company is not responsible for your failure to obtain required consents, and you agree to indemnify us from any liability arising from your failure to comply with applicable recording laws.

10. Customer Data and Ownership

You retain ownership of all content you upload or sync ("Customer Data"), including recordings, transcripts, documents, and CRM data. You grant us a limited, non-exclusive license to store, process, and analyze Customer Data solely to provide the Service to your organization. We do not use your Customer Data to train AI or machine learning models for purposes unrelated to providing the Service to you. Anonymized, aggregated usage patterns (not your content) may be used to improve product features. Workspace deletion permanently removes all associated Customer Data. We recommend exporting your data before deletion.

11. Feedback

If you provide suggestions, ideas, or feedback about the Service, you grant us a perpetual, irrevocable, royalty-free, worldwide license to use that feedback for any purpose without compensation or attribution.

12. Beta Features

Features labeled "beta," "preview," or "experimental" are provided as-is, may be incomplete, and may be modified or discontinued without notice. Beta features are excluded from any service-level commitments. Use them at your own risk.

13. AI Disclaimer

AI-generated insights, recommendations, transcriptions, and analysis are provided for informational purposes only. They may contain errors, omissions, or inaccuracies and should not be the sole basis for business, legal, financial, or personnel decisions. We do not guarantee the accuracy, completeness, or reliability of AI-generated content.

14. Third-Party Integrations

The Service may integrate with third-party platforms for meeting recording, CRM, file storage, calendar, and communication. Your use of these integrations is subject to the respective third-party's terms and privacy policies. We are not responsible for the availability, accuracy, functionality, or data practices of third-party services.

15. Intellectual Property

The Service and all associated software, design, trademarks, content, and materials are owned by Intellibricks Inc. and protected by intellectual property laws. These Terms grant no ownership rights in the Service or its technology. You retain ownership of your Customer Data as described in Section 10.

16. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS, OR THAT AI-GENERATED CONTENT WILL BE ACCURATE OR COMPLETE.

17. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, INTELLIBRICKS INC. SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR DAMAGES FOR LOSS OF PROFITS, REVENUE, DATA, BUSINESS, OR GOODWILL ARISING FROM YOUR USE OF THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL CUMULATIVE LIABILITY FOR ALL CLAIMS ARISING FROM THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED DOLLARS (CAD $100). SOME JURISDICTIONS DO NOT ALLOW CERTAIN WARRANTY EXCLUSIONS OR LIABILITY LIMITATIONS; IN SUCH CASES, THESE LIMITATIONS APPLY TO THE FULLEST EXTENT PERMITTED BY LAW.

18. Indemnification

You agree to defend, indemnify, and hold harmless Intellibricks Inc., its affiliates, officers, directors, employees, and agents from any claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising from: (a) your violation of these Terms; (b) your Customer Data; (c) your failure to obtain required recording consents; (d) your violation of any third-party rights; or (e) your use of the Service in violation of applicable law.

19. Termination

Either party may terminate at any time. You may delete your account via Settings. We may suspend or terminate your access immediately if you violate these Terms, fail to pay, or if continued use poses a security or legal risk. Upon termination, your access ceases immediately. You may export your data via Settings for 30 days following termination, after which it is permanently deleted unless earlier deletion is requested or required by law. Sections 11, 13, 15–18, and 20–23 survive termination.

20. Governing Law and Disputes

These Terms are governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict-of-law principles. Any dispute arising from these Terms or the Service shall be resolved exclusively in the courts of the Province of Ontario, and you consent to the personal jurisdiction of such courts. Before filing a formal claim, you agree to contact support@repfactor.ai to attempt to resolve the dispute informally within 30 days.

21. Force Majeure

Intellibricks Inc. is not liable for any failure or delay in performance caused by events beyond our reasonable control, including acts of God, war, terrorism, pandemics, government action, natural disasters, power outages, internet failures, or disruptions by our third-party service providers.

22. Export Controls

The Service may be subject to export control and sanctions laws. You agree not to access or use the Service in violation of any applicable export laws, including US Export Administration Regulations (EAR) and OFAC sanctions programs. You represent that you are not on any government denied-party list.

23. General Provisions

Entire Agreement. These Terms, together with our Privacy Policy and any executed order forms, constitute the entire agreement between you and Intellibricks Inc. regarding the Service.

Severability. If any provision is found unenforceable, the remaining provisions remain in full effect.

Waiver. Our failure to enforce any provision is not a waiver of our right to enforce it later.

Assignment. You may not assign these Terms without our written consent. We may assign them in connection with a merger, acquisition, or asset sale.

Notices. Legal notices to us: support@repfactor.ai. We will provide notices via your account email or in-app notifications.

Updates. We may update these Terms at any time. Material changes will be communicated by email or in-app notification at least 30 days before taking effect. Continued use after the effective date constitutes acceptance.

24. Contact

Questions about these Terms? Contact us at support@repfactor.ai.